Data Protection Notice for customers
LAVA MINING AND QUARRYING S.A. values you as a customer or other contact who is interested in LAVA MINING AND QUARRYING S.A. and our products, technologies and services. When you interact with us, we will collect and process certain of your personal data. This Data Protection Notice explains how LAVA MINING AND QUARRYING S.A. uses the personal data provided by you and which rights and options you have in this respect. It applies to Personal Data that you provide to LAVA MINING AND QUARRYING S.A. or which is derived from such data. The use information that is gathered by cookies or other web tracking technologies is subject to our Cookies Policy which can be found on the relevant website.
Who is Responsible for your personal data?
Your personal data will be controlled by LAVA MINING AND QUARRYING S.A. or an affiliate of Holcim who is identified as responsible controller in the communication you receive from us or who is responsible for the security and integrity of your personal data.For which purposes will we use your personal data?
We will process your personal data strictly only for the following purposes (“Permitted Purposes”):- Planning, performing, managing and administering your (or a third party’s to whom you are related) contractual business relationship with LAVA MINING AND QUARRYING S.A., e.g. by performing transactions and orders of products or services, processing payments, performing accounting, auditing, billing and collection activities, arranging shipments and deliveries, facilitating repairs and providing support services or providing you with other services or things you may have requested;
- Maintaining and protecting the security of our products, services and websites or other systems, preventing and detecting security threats, fraud or other criminal or malicious activities;
- Ensuring compliance with legal obligations (such as record keeping obligations), compliance screening or recording obligations (e.g. under antitrust laws, export laws, trade sanction and embargo laws, anti-bribery or corruption laws and internal rules or to prevent white-collar or money laundering crimes), which may include automated checks of your contact data or other information you provide about your identity against applicable sanctioned-party lists and contacting you to confirm your identity in case of a potential match or recording interaction with you which may be relevant for antitrust purposes;
- Informing you, where permitted in accordance with local laws, within an existing business relationship about LAVA MINING AND QUARRYING S.A.’s products or services which are similar or relate to such products and services which have already been purchased or used within that business relationship;
- Solving disputes, enforcing our contractual agreements and to establish, exercise or defend legal claims or
- Ensuring compliance with legal obligations, e.g. to keep sales records for tax purposes or to send notices and other disclosures as required by law.
- Communicating with you through the channels you have approved to keep you up to date on the latest announcements, special offers and other information about LAVA MINING AND QUARRYING S.A.’s products and services (including marketing-related newsletters) as well as events and projects of LAVA MINING AND QUARRYING S.A.;
- Administrating and performing events including customer events, customer surveys, marketing campaigns, market analysis, sweepstakes, contests or other promotional activities or events or
- Collecting information about your preferences to create a user profile to personalize and foster the quality of our communication and interaction with you (for example, by way of newsletter tracking or website analytics).
Scope of personal data
We may collect and process in particular the following categories of personal data:- Contact information, such as full name, work address, work telephone number, work mobile phone number, work fax number and work email address,
- Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information;
- Further business information necessarily processed in a project or contractual relationship with LAVA MINING AND QUARRYING S.A. or voluntarily provided by you, such as orders placed, payments made, requests and projects;
- Information collected from publicly available resources, integrity data bases and credit agencies; and
- If legally required for compliance purposes: information about relevant and significant litigation or other legal proceedings against you or a third party related to you and interaction with you which may be relevant for antitrust purposes.
- Special categories of Personal Data. In connection with the registration for and provision of access to an event or seminar, we may ask for information about your health for the purpose of identifying and being considerate of any disabilities or special dietary requirements you may have. Any use of such information is based on your consent. If you do not provide any such information about disabilities or special dietary requirements, we will not be able to take any respective precautions.
- Other Personal Data. We may sometimes ask for your data of birth, your habits or your preferences as we would like to send you greeting messages on important days for you. Any use of such information is based on your consent.
How do we collect your personal data?
We will typically collect your personal data directly from you. We do not obtain personal data from third parties unless specified herein (e.g. information from publicly available resources, integrity data bases and credit agencies).How do we Protect Your personal data
We maintain physical, electronic and procedural safeguards in accordance with the technical state of the art and legal data protection requirements to protect your personal data from unauthorized access or intrusion. These safeguards include implementing specific technologies and procedures designed to protect your privacy, such as secure servers, firewalls and SSL encryption. We will at all times strictly comply with applicable laws and regulations regarding the confidentiality and security of personal data.With whom will we Share Your personal data?
We may share your personal data as follows:- With our affiliates within LAVA MINING AND QUARRYING S.A. Group worldwide if and to the extent required for the Permitted Purposes and legally permitted. In such cases, these entities will then use the Personal Data for the same purposes and under the same conditions as outlined in this Data Privacy Notice. The list of the LAVA MINING AND QUARRYING S.A. affiliates is attached.
- We may also instruct service providers (so called data processors) within or outside of LAVA MINING AND QUARRYING S.A., domestically or abroad, e.g. shared service centers, to process personal data for the Permitted Purposes on our behalf and in accordance with our instructions only. LAVA MINING AND QUARRYING S.A. will retain control over and will remain fully responsible for your personal data and will use appropriate safeguards as required by applicable law to ensure the integrity and security of your personal data when engaging such service providers.
- With courts, law enforcement authorities, regulators or attorneys if legally permitted and necessary to comply with a legal obligation or for the establishment, exercise or defense of legal claims.
- Otherwise, we will only disclose your personal data when you direct or give us permission, when we are required by applicable law or regulations or judicial or official request to do so, or when we suspect fraudulent or criminal activities.
